After purchasing TaxSlayer Pro, we encourage all of our new customers to register for our New User Orientation Program (NUOP). This unique program allows you to work one-on-one with a seasoned customer support specialist through a personalized guide of your new tax program. Your support expert will cover all of the basics of the program with you and will be available to answer any questions you may have during the course. Your New User Orientation will cover:
- Configuration Options
- Program Security
- Working in Tax Returns
- Getting Updates
- Program Features
In addition to the above topics, your support specialist will assess your computer equipment to ensure your network, printing and firewall settings are configured for optimal use with your TaxSlayer Pro software.
Registering for your New User Orientation is easy. Your sales representative will help you set up your TaxSlayer Pro Account Hub. Once you have completed your account information setup, a New User Orientation Program tile will be displayed inside your Account Hub:
Simply click on the link to schedule your NUOP. You will be able to pick a date and a time that best suits your schedule. Once you’re finished, click SAVE and our Support Team will receive an email of your scheduled time.
To optimize your time during your orientation, we also highly recommend having completed the following items before your scheduled NUOP time:
- Make sure you have the program installed on the computer you will be using during your orientation
- Complete a few of the practice returns located on our Support Website
- Have a list of any questions that you would like to address with your customer support specialist
Need assistance scheduling your New User Orientation? Give us a call! We can help you schedule it over the phone.