If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Should the Licensee make a decision to terminate this license within 30 days of the initial payment for the software, the Licensee may do so provided the Licensee notifies TaxSlayer Pro by CERTIFIED MAIL within 30 days of initial payment.
A statement must be included declaring that the Licensee has not retained any copies of the software or demo and that it has been completely removed from any computer(s) and that nothing concerning the software or demo has been provided to any third party.
The actual software or demo must be returned to TaxSlayerPro by CERTIFIED MAIL within 15 days of the request for refund. TaxSlayer Pro will refund the Licensee all money paid for the software if the request for termination is made within 30 days of the initial payment. All refunds requested after 30 days will be assessed a $300 processing fee to cover the cost of account administration, shipping and handling. No refunds are allowed on any partial payment agreements.
UNDER NO CIRCUMSTANCES, INCLUDING STATUS OF EFIN AND/OR BANK APPROVAL, WILL A REFUND BE MADE AFTER THE SOFTWARE IS LAUNCHED BY TAXSLAYER, REGARDLESS OF THE NUMBER OF DAYS SINCE THE INITIAL PAYMENT WAS MADE. FURTHER, NO REFUNDS WILL BE ISSUED IF A CONVERSION HAS BEEN COMPLETED OR A PARTIAL PAYMENT HAS BEEN PROCESSED.
We will not collect personal information about you just because you visit this site. In order to improve the usefulness of our web site for our visitors, we automatically collect and maintain statistical information from our site's data logs that concern network traffic flow and volume. This information consists of:
This information does not identify individual visitors and is used to enhance and improve your experience on our site. No attempts are made to identify individual users unless illegal behavior is suspected.
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.
We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.
The purpose of this site is to market and sell our software. As a result, you may have to provide us your personal information and/or email address. We do not share or disseminate this information to other vendors or clients. This information is kept in strictest, secure, confidence. If you choose to purchase our products online, you will be asked for personal information as well as your credit card number. The forms requesting this information are on a secure server. All steps are taken to safeguard your information.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Section 301-7216 of the Internal Revenue Code specifically governs the use and disclosure of Tax Return Information. Some states may also have additional laws and regulations related to use and disclosure of the same information. We use your Tax Return Information only in accordance with those applicable laws and regulations to prepare and assist in preparing your tax return, to provide services associated with preparing your tax return, and to provide you with other products and services you specifically request or consent to.
We use the information you provide (discussed above) to complete purchases of products and services you request. As permitted by law, we may also use the information you provide to address questions submitted to our customer or technical support systems, to send updates or security alerts, marketing messages, or to provide notification of new products, services, enhancements, and promotions. We may use your information to show you relevant information and offer you other products and services. These offers may come from us or a service provider.
Lastly, we also use the information we collect to monitor and investigate fraud, identity theft, and other illegal activity and to personalize and improve our Services.
The information we gather, in addition to your tax return, includes:
Cardholder's name, credit card type, credit card number, expiration date, billing address, email address. Credit card data is used to complete our transactions and none of this information is shared with anyone else.
Username, user ID, email address, operating system, connection, browser.
In some cases, we employ service providers to provide a product you order, to fulfill a service you request, or to market one of our products or services. Examples include using Web analytical software, Web beacons, delivering downloadable products, offering online software applications, or sending e-mails on our behalf. While this may require us to share information, these service providers are strictly prohibited from using your information other than to act on our behalf.
We may be required to provide information about you to third parties outside of the TaxSlayer corporate family without your consent as provided by law, such as, to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements, a subpoena or court order, judicial process or bankruptcy proceedings, regulatory authorities, to protect against fraud.
Your information may be transferred in connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or operating unit. We reserve the right to transfer your information as part of the transaction. In such an event, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may also disclose your personal information to any other third party with your prior consent.
We post customer testimonials on our web site, which may contain personal information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at [email protected].
Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected]. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.
TaxSlayer understands the importance of protecting customer information and we have a team dedicated to keeping your information secure. TaxSlayer meets and exceeds all rules and regulations relating to data protection and security for the tax industry promulgated by the Internal Revenue Service and its Security Summit (https://www.irs.gov/privacy-disclosure/security-summit for more information).
TaxSlayer’s web-based and mobile applications secure information by utilizing a variety of security related technologies including, but not limited to, multi-factor authentication, firewalls, intrusion detection systems, encryption, access controls and alerts.
TaxSlayer incorporates the use of SSL encryption facilitated by an Extended Validation SSL Certificate issued by a recognized trusted certificate authority to protect your sensitive data as it is entered into the system. We maintain Payment Card Industry (PCI) compliance to ensure your payment information is safe. Additionally, our systems are routinely subject to automated vulnerability testing purposely exceeding the requirements of PCI compliance. This practice allows quicker identification and remediation of risks to the privacy of taxpayer data. Internal audits are performed continuously throughout the year to ensure compliance with regulatory standards and TaxSlayer’s Information Security Policy.
Still, no system can be guaranteed to be 100% secure. If you have any questions about the security of your personal information, you can contact us at [email protected].
We will retain your information for up to three tax years as long as your account is active, or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Upon request TaxSlayer Pro will provide you with information about whether we hold any of your personal information. Personal Information is accessible online through October 20 of the year in which the return is filed. You may view, delete and/or make changes to your personal information by visiting your account online at www.taxslayerpro.com and selecting "Edit Account Information" or by emailing our Customer Support at [email protected] or by contacting us by telephone or postal mail at the contact information listed below. Any return e-filed through TaxSlayer Pro will be available only in PDF format (fees may apply). We will respond to your request to access within a reasonable timeframe.
This website uses Decibel and Heap web analytics services. Decibel and Heap may record mouse clicks, mouse movements and scrolling activity. Decibel and Heap collect information regarding pages visited, actions which are taken, country, device used, operating system, and browser used. Decibel and Heap do not collect personally identifiable information (PII) that you do not voluntarily enter in this website. Decibel and Heap do not track your browsing habits across web sites which do not use Decibel or Heap services.
If you have questions or concerns regarding this policy, you should first contact customer support at [email protected].
You can also write us at:
TaxSlayer Pro Privacy 945 Broad St Augusta, GA 30901
Approved and Effective 1/7/2022