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Category: Firewalls

Temporarily Disabling A Firewall Or Antivirus Software

If you are are not able to download or install the program, are having difficulty connecting to download and install updates, or cannot connect to receive acknowledgements or e-file returns, the anti-virus software or firewall that you are running may be blocking the TaxSlayer Pro program from performing these functions.  It may be necessary for you to temporarily disable your firewall or anti-virus software to:

  1. determine if this is what is causing the connection issues, and
  2. to connect to download the update, etc.

Most firewalls and anti-virus programs that are running on your computer will show up on your Windows Taskbar next to the clock.  Most programs will allow you to right click on the icon and select 'Turn Off', or 'Disable'.  If you do not see this option you will need to open the firewall or anti-virus software and disable it.  If you need additional, detailed instructions on how to disable or turn off a specific firewall or anti-virus software, contact the software company directly.

Microsoft makes Microsoft Security Essentials available for no cost for those users running Windows Vista or Windows 7.  Windows Defender is included on new computers with Windows 8 and Windows 8.1 operating systems reducing the need to purchase any other software for your protection.  The Windows Firewall is also built into windows.

"Antivirus software can help protect your computer against viruses and other security threats.  In most cases, you should not disable your antivirus software.  If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done.  If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks."

"Disable antivirus software - Microsoft Windows Help." N.p., n.d. Web. 22 May 2015.

Last Updated: 2/22/2017

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