Refund Policy
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Should the Licensee make a decision to terminate this license within 30 days of the initial payment for the software, the Licensee may do so provided the Licensee notifies TaxSlayer Pro by CERTIFIED MAIL within 30 days of initial payment. A statement must be included declaring that the Licensee has not retained any copies of the software or demo and that it has been completely removed from any computer(s) and that nothing concerning the software or demo has been provided to any third party. The actual software or demo must be returned to TaxSlayerPro by CERTIFIED MAIL within 15 days of the request for refund. TaxSlayer Pro will refund the Licensee all money paid for the software if the request for termination is made within 30 days of the initial payment. All refunds requested after 30 days will be assessed a $300 processing fee to cover the cost of account administration, shipping and handling. No refunds are allowed on any partial payment agreements.
UNDER NO CIRCUMSTANCES, INCLUDING STATUS OF EFIN AND/OR BANK APPROVAL, WILL A REFUND BE MADE AFTER DECEMBER 1, 2012 REGARDLESS OF THE NUMBER OF DAYS SINCE THE INITIAL PAYMENT WAS MADE. FURTHER, NO REFUNDS WILL BE ISSUED IF A CONVERSION HAS BEEN COMPLETED. |
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